Orchard House GP Surgery in Newmarket, which is a member of Suffolk Primary Care, has been rated ‘Outstanding’ by the Care Quality Commission (CQC) in its latest round of inspections.
The practice provides health care services to 10,500 patients and is particularly pleased to have been recognised for delivering outstanding, well-led services which are responsive to people’s health care needs.
As part of the inspection process the CQC looked at the quality of care given to specific population groups including older people, those with poor mental health and young people – the care given to every group was rated ‘outstanding’.
The surgery’s talented team consists of GPs, a nurse practitioner, practice nurses, a health care assistant, dispensary staff and reception and administrative staff. Among the many examples of high quality and safe care contained within the report include involving patients in regular reviews of the medicines they take, providing daily ward visits to the town’s community hospital and the effective delivery of meaningful end of life care. Practice staff were highlighted as receiving regular training and that they treat patients with kindness, compassion and respect.
Dr Tom McGonigle, GP partner at Orchard House GP Surgery, said: “All our staff work very hard for our patients so it’s certainly pleasing to have that work recognised with this rating.
“We put our patients first and, despite the challenges facing the NHS, are determined to continue to our very best to support their good health and wellbeing.
“I would also like to acknowledge the support of our patients in helping to achieve this rating.”
The full report can be read here.
The Orchard House GP Surgery was given an overall rating of ‘Outstanding’ – individual ratings were:
- Are services safe?– Good
- Are services effective? – Good
- Are services caring? – Good
- Are services responsive to people’s needs? – Outstanding
- Are services well-led? – Outstanding
The CQC carries out regular planned inspections of GP practices across the country, giving an overall report rating of Inadequate, Requires Improvement, Good or Outstanding.
At the last CQC inspection in 2014 the practice was given an overall rating of ‘Good’.